Privacy notice

Last updated: November 2026

Who we are

PlayOn Active runs multi-sports and creative activity days, holiday camps and after-school clubs for primary-age children. We are responsible for the personal information described in this notice. You can contact us about privacy at hello@playonactive.co.uk.

What we collect

• When you send an enquiry or register interest: your name, email address, phone number (if given), the programme or holidays you're interested in and your message.
• When you book a Taster Day or Play Day: your name, email address and mobile number; your child's name, school and school year; emergency contact details and the adults allowed to collect your child; your consent choices (photos, first aid and emergency treatment, terms, and whether you'd like updates).
• Health and support information you choose to give us about your child, such as medical conditions, allergies, medication, additional needs and anything else you tell us.
• Payment information: card payments are handled by Stripe. We never see or store your full card details.

How we use it

• To reply to enquiries and tell you about holiday camps you've registered interest in.
• To manage bookings, take payment and send booking confirmations.
• To keep children safe and well supported during sessions, and to contact you or your emergency contact if needed.
• To meet our safeguarding, insurance and legal responsibilities.
• To send you news about future clubs and camps, only if you've opted in. You can unsubscribe at any time.

Our legal reasons for using it

We use booking information because it's needed to provide the service you've booked (contract), to meet our legal and safeguarding obligations, and for our legitimate interest in running safe, well-organised activities. We use photos and send marketing only with your consent. We use your child's health information to protect their health and safety, with your consent and, where necessary, for safeguarding purposes or to protect a child in an emergency.

Who we share it with

We never sell your information. We only share it with trusted services that help us run PlayOn Active:

• Stripe, to process card payments securely.
• Resend, to deliver emails from our website.
• Vercel, which hosts our website.

We may also share information with emergency services or relevant authorities if a child's safety requires it, or where the law says we must.

How long we keep it

We keep booking records, including health and permission information, only for as long as we need them to run our activities and meet our safeguarding, insurance and legal obligations. After that we delete them securely. Enquiries and interest registrations are deleted once they're no longer needed, or when you ask us to remove them.

Your rights

You can ask to see the information we hold about you or your child, ask us to correct or delete it, object to or restrict how we use it, or withdraw consent at any time (for example, for photos or marketing). To make a request, email hello@playonactive.co.uk.

If you're unhappy with how we've handled your information, please tell us first. You can also complain to the Information Commissioner's Office at ico.org.uk.

Cookies and storage

We don't use advertising or tracking cookies. While you fill in a booking form, your answers are saved in your own browser so you don't lose them if you leave the page. Health details are only kept for the current browser tab and are cleared when you close it.