Terms & conditions

Last updated: November 2026

Bookings

• Sessions are for children in School Years 1 to 5. Please book each child using their own details.
• Your booking is confirmed when you receive a confirmation email from us. For paid sessions, your place is secured once payment is complete.
• Free Taster Day places are limited. When the day is full, you can join the waiting list. If a place becomes available, it is given to the next family on the list automatically and we will email you.
• Please make sure the details you give us are accurate and tell us if anything changes, especially medical information, allergies and contact numbers.

Cancellations

• If you can't attend, please cancel as soon as possible using the link in your confirmation email, so another child can have the place.
• For paid sessions, contact us at hello@playonactive.co.uk if you need to cancel. We will refund cancellations made at least 48 hours before the session.
• If we have to cancel a session, we will tell you as soon as we can and give you a full refund for any payment made.

On the day

• Please arrive on time for drop-off and collect your child promptly at the end of the session.
• We will only release your child to you or an adult you have named as authorised to collect them. We may ask for identification.
• Please send your child with a packed lunch, a water bottle and clothing and footwear suitable for active play, indoors and outdoors.
• Please don't send your child to a session if they are unwell or have had sickness or diarrhoea in the last 48 hours.

Health, first aid and medication

• Our staff are first aid trained. By booking, you consent to first aid being given and, in an emergency, to your child receiving emergency medical treatment. We will always contact you, or your emergency contact, as soon as possible.
• Tell us about any medical conditions, allergies or medication when you book. If your child needs medication such as an inhaler or adrenaline auto-injector, please bring it, clearly labelled, and speak to us at drop-off.

Behaviour and safety

• We expect children to be kind, safe and respectful. If a child's behaviour puts themselves or others at risk, we will talk to you and may ask you to collect them early.
• We follow our safeguarding procedures at all times. Read more about safeguarding at PlayOn Active.

Photos and videos

We only take photos or videos of your child for promotional use if you have said yes on the booking form, and no identifiable faces will be shown. You can change your mind at any time by emailing us.

Personal property

Please label your child's belongings. We can't be responsible for items that are lost or damaged during a session.

Your information

We use the information you give us to run the session and keep your child safe. Our privacy notice explains how we collect, use and protect it.

Contact

Questions about these terms? Email hello@playonactive.co.uk.